All orders must be placed through our order form on the website. Orders submitted via direct message (DM) will not be accepted. Orders are considered confirmed only upon receipt of a 50% non-refundable deposit. Failure to provide the deposit within 24 hours of order placement will result in order termination.
Notice
A minimum notice period of 2 weeks is required for all orders. Orders placed with less than the minimum notice period will incur an additional rush fee of $25-$50. Late orders must be paid in full upon order confirmation.
Pricing
Base cake and cookie prices are listed on our website's menu page and are subject to change without prior notice.
Payment
We accept payment exclusively through Zelle or Venmo, without any exceptions.
Rescheduling
Orders can be rescheduled up to 10 days prior to your booked collection date. Your remaining balance will be needed upon confirmation of rescheduled date.
All rescheduling is based on availability.
Cancellations
Cancellation of an order will result in forfeiture of the non-refundable deposit. Any additional payments will be refunded to the original payment method if notification is received at least one week before the scheduled pick-up date.
Booking DeposiT
A 50% non-refundable deposit is mandatory to secure your order. This deposit must be paid via bank transfer within 24 hours of receiving your final quote/invoice. After this 24 hour period your order is null and void, your order will be deleted, and a new order will be required to book. Orders placed with less than a week's notice require full payment along with an additional $25-$50 rush fee.
Remaining Balance
The remaining balance is due 7 days before the scheduled collection date, as indicated in your invoice. A reminder will be sent the day the remaining 50% deposit is due, along with a reminder for pick-up. Failure to settle the payment by the due date will result in order cancellation, with forfeiture of the deposit.
Collection Address
Pick-up orders are to be collected from the address provided upon order completion. The pick-up address and instructions will be provided in the invoice.
Collection Time Slots
Select a time when placing your order through the order form. If running late, please notify us as soon as possible. A 15-minute grace period will be allowed for pick-ups, with a charge of $5 for every additional 15 minutes of delay.
Unable to Collect
If unable to collect personally, you may designate a family member, friend, or peer to collect on your behalf. Cakes not collected will not be refunded.
Collection Additional
Any issues you may have must be reported by the collector at the time of collection and will be rectified immediately. If unable to correct the mistake, a partial refund will be issued. Once the cake is collected, it becomes the customer's responsibility to handle and store it appropriately.
Variances
While we strive to meet your specifications, variations may occur in the final product. We use creative judgment and professional experience in decorations, and therefore, exact replication is not possible. Fresh flowers are subject to seasonal availability, and substitutions may be made when necessary.
SBBS is happy to receive inspiration photos of other cakes, however, please be aware that while I strive to accommodate customizations to the best of my ability, certain intricate designs or requests may not be feasible.
By Placing an order, the customer agrees to adhere to all the policies outlined above.
